Placement & Volunteer Program Assistant – Watkins Glen, NY

Placement & Volunteer Program Assistant – Watkins Glen, NY

The Placement & Volunteer Program Assistant provides critical support services for our placement and volunteer programs.  The position reports to the National Placement Manager and the Director of Human Resources & Volunteer Programs.

Placement Program (50%) – Provide support to the National Placement Manager including:

  • Monitor and process emails related to placement, care, cruelty cases, and adoption daily. This may include standard template responses, forwarding inquiries on to appropriate staff, or drafting responses based on staff feedback
  • Monitor and process incoming phone calls two days per week (as backup support to National Placement Manager)
  • Assess incoming correspondence for emergency situations that need immediate responses
  • Data entry of all placement requests handled into program database
  • Maintain database of adopters, including data entry and outreach to program participants to ensure all contact information and adoption interest data is current
  • Assist with adoption application responses and verifications as assigned (time permitting)
  • Support the coordination of state veterinarian visits for interstate transport of animals from Watkins Glen or other east coast rescue locations
  • Provide support on rescues or cruelty cases when assigned

Volunteer Program (45%) – Provide support for Watkins Glen volunteer and internship program including:

  • Assist with initial volunteer and internship application screening
  • Support one time/recurring volunteer activities including orientation and time tracking
  • Support monthly volunteer work parties including
    • Correspondence with participants
    • Volunteer orientation
    • Facilitating lunch potluck
    • Farm tour
  • Handle routine intern program activities including
    • Weekly lunch preparation, setup, and cleanup
    • Weekly grocery shopping trips
    • Travel to/from Ithaca for departing/arriving interns
    • Monthly housecleaning (with interns)
    • Education presentations as assigned
  • Other volunteer program projects as assigned

 Other (5%)

  • Provide administrative project support for Director of Human Resources as assigned
  • Assist in coordination of HR activities such as staff lunches, meetings, training sessions, etc.
  • Provide backup support to visitor experience work including farm tours, staffing gift store or event support


  • Strong verbal and written communications skills
  • Excellent interpersonal skills, including ability to listen and interact constructively and professionally with those seeking Farm Sanctuary’s assistance
  • Ability to display sensitivity, tact and responsiveness with constituents, staff, management, etc.
  • Ability to handle confidential and sensitive information
  • Excellent organizational skills and attention to detail
  • Ability to work in a fast paced environment, handling varied tasks simultaneously while meeting multiple (and sometimes competing) deadlines
  • Intermediate proficiency with Microsoft Excel and Word required
  • Resourcefulness and ability to work independently
  • Poise and fluent adaptability to unexpected situations and developments
  • Working knowledge of basic farm animal care preferred
  • Commitment to Farm Sanctuary’s animal care policies
  • Commitment to Farm Sanctuary’s organizational programs and goals
  • Knowledgeable on farm animal and vegan issues
  • In order to effectively educate others and represent Farm Sanctuary’s mission to the public, candidate must be pursuing a vegan lifestyle or a vegetarian lifestyle while aspiring to be vegan by the time of accepting this position.
  • Valid driver’s license with clean driving record required
  • Previous administrative experience required
  • Previous customer service experience required; placement experience at animal care facility very helpful

 Job Specifications:

  • Full Time, non-exempt position
  • Regular weekend, evening, and holiday hours required
  • Occasional travel required to assist with transport for animal adoptions or rescues
  • Starting salary $12 to $14 per hour, commensurate with experience
  • Competitive benefits package, including paid holidays; personal days; vacation and sick leave; health, dental, vision, and life insurance; 403(b) plan; flexible spending accounts; and long-term disability insurance

All interested applicants are required to complete Farm Sanctuary’s Employment Application. Instructions for sending supplemental materials will be provided within the application.

For questions or to request a copy of the employment application by mail, please contact

Position posted January 16, 2018