California Visitor Experience Manager – Acton, CA

Visitor Experience Manager

The Visitor Experience Manager is an essential part of the team that plans and delivers high-quality, educational tours and events at Farm Sanctuary’s Southern California location. The ideal candidate will have a passion for interacting with the public to raise awareness of the issues surrounding animal agriculture and to further Farm Sanctuary’s mission to protect farm animals from cruelty, inspire change in the way society views and treats farm animals, and promote compassionate vegan living. This position reports to the Director of Visitor Experience.

Responsibilities

  • Oversee Acton sanctuary visitor program, including:
    • Three days of tours per week
    • Special donor tours including monthly sponsors and group tours
    • Training and supervising of tour guides and visitor program volunteers
    • Onsite oversight of gift shop, in collaboration with offsite Retail Operations manager
    • Regular upkeep of visitor facilities
    • Maintaining protocol documents, visitor program materials and preparing reports
  • Coordinate multiple onsite sanctuary events annually, including:
    • Securing event speakers and entertainment
    • Securing catering contracts and food/product donations
    • Writing event materials, including webpages, fliers, and event program
    • Coordinating volunteers
    • Working with Communications Department to promote event
    • Overseeing all day-of-event activities
    • Maintaining accurate up to date timelines of all events
  • Administrative/Other
    • Assist with HR functions including staff meetings, staff lunches, onsite training and safety programs as assigned
      • Answer phones and monitor voicemail
      • Sort and distribute mail
    • Oversee part time program assistant, ensuring that all program policies, protocols, and reporting needs are met.
    • Additional responsibilities as assigned.
  • Lobbying Registration & Reporting: In support of Farm Sanctuary’s advocacy efforts, research and advise on compliance with applicable federal, state, and local lobbying laws and regulations, and prepare lobbying registrations and reports as needed

Qualifications

  • Excellent verbal and written communication skills
  • Basic proficiency with Microsoft Excel and Word required
  • Strong project management skills and attention to detail
  • Friendly and outgoing manner, with excellent interpersonal skills
  • Previous event-planning experience
  • Experience managing staff and vendors
  • Ability to display sensitivity, tact and responsiveness with guests, volunteer, staff and colleagues
  • Ability to organize, prioritize, and meet deadlines in a fast-paced environment while effectively managing multiple projects with creativity and flexibility
  • Confidence and ability to work independently, while maintaining consistent and relevant communication with supervisor
  • Resourcefulness, poise and fluent adaptability to unexpected situations and developments
  • Willingness to pitch in where needed
  • Ability to work well as part of a diverse team, keeping others informed, managing expectations across departments, and highlighting opportunities and risks associated with projects
  • Knowledge of animal protection movement, factory farming, and vegan issues
  • High level of comfort regularly interacting with farm animals and engaging others to create a positive farm tour experience
  • Cruelty-free lifestyle — To represent organizational mission in member relations, the candidate must be vegetarian/vegan; if vegetarian, the candidate must be aspiring to a vegan lifestyle by the time of accepting this position
  • Previous customer service experience required
  • Valid driver’s license with clean driving record required
  • Prior experience in hospitality or visitor programs a plus
  • Applicants without the preferred level of experience will be considered, however would start the position at the Coordinator level

Job Specifications

  • Full time, at will, exempt position
  • Position requires weekend schedule year round and some holidays and evenings
  • Based in Acton, CA — due to the nature of the responsibilities, telecommuting is not an option for this position.
  • Salary commensurate with experience
  • Competitive benefits package, including paid holidays; personal days; vacation and sick leave; health, dental, vision, and life insurance; 403(b) plan; flexible spending accounts; and long-term disability insurance

All interested applicants are required to complete Farm Sanctuary’s Employment Application. Instructions for sending supplemental materials will be provided within the application.

For questions or to request a copy of the employment application by mail, please contact humanresources@farmsanctuary.org.